Privacy policy

PRIVACY POLICY

Last updated: February 19, 2026

This Privacy Policy describes how Noka Home (trading as "NOKA HOME", "we", "us", or "our") collects, uses, and protects your personal data when you visit or make a purchase from nokahome.shop (the "Site"). We are committed to protecting your privacy and processing your data in full compliance with the General Data Protection Regulation (GDPR) and applicable Polish data protection laws.

2. WHAT PERSONAL DATA WE COLLECT

We collect personal information that you provide directly to us and information that is collected automatically when you use our Site.

  • Order Information: Name, billing address, shipping address, email address, phone number, and payment confirmation details.
  • Device & Usage Information: IP address, browser type, time zone, and information about how you interact with our Site (collected via cookies and similar technologies).
  • Customer Support Information: Any details you choose to share when contacting us via email or our contact forms.

3. HOW WE USE YOUR DATA AND OUR LEGAL BASIS (GDPR)

We process your personal data under the following lawful bases:

  • To Fulfill a Contract (Art. 6(1)(b) GDPR): We use your Order Information to process payments, arrange shipping, provide order confirmations, and handle returns or warranties.
  • Legal Obligation (Art. 6(1)(c) GDPR): We retain certain billing and transaction data to comply with Polish tax and accounting laws.
  • Legitimate Interests (Art. 6(1)(f) GDPR): We use Device Information to screen for potential risk and fraud, ensure the security of our Site, and analyze how customers browse our store to improve our Services.
  • Consent (Art. 6(1)(a) GDPR): With your explicit consent, we may send you marketing emails or use non-essential tracking cookies for advertising purposes. You can withdraw this consent at any time.

4. SHARING YOUR PERSONAL DATA

We do not sell your personal data. We only share it with trusted third parties to help us provide our Services, including:

  • Shopify: Our store is hosted on Shopify, which processes data to power our website.
  • Payment Processors: To securely handle your transactions.
  • Logistics Partners: Couriers and postal services required to deliver your order.
  • Legal Authorities: We may share data to comply with applicable laws and regulations, respond to a subpoena, or protect our lawful rights.

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

5. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for. Specifically:

  • Order and Tax Data: We are legally required under Polish law to keep basic information about our customers and transactions for 5 years after the end of the tax year in which the transaction occurred.
  • Warranty Data: Data related to your purchases is kept for at least 2 years to honor statutory legal guarantees (rękojmia).

6. YOUR GDPR RIGHTS

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure ('Right to be Forgotten'): You can request the deletion of your personal data, subject to our legal retention obligations (e.g., tax records).
  • Right to Restrict Processing: You can ask us to suspend the processing of your data.
  • Right to Data Portability: You can request your data in a structured, commonly used format.
  • Right to Object: You can object to the processing of your data for direct marketing or legitimate interests.

To exercise any of these rights, please contact us at contact@nokahome.shop.

7. COOKIES

We use cookies to power our Site, remember your preferences, and analyze traffic. You can choose to accept or decline non-essential cookies through your browser settings or our cookie consent banner. For more details on how Shopify uses cookies, visit: https://www.shopify.com/legal/cookies.

8. COMPLAINTS

If you have any concerns about our use of your personal data, please contact us first so we can resolve the issue. However, you also have the right to lodge a complaint with the Polish supervisory authority: the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych - UODO), ul. Stawki 2, 00-193 Warszawa, Poland.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised "Last updated" date.